October 15, 2013
I had been putting off getting a new front door since I purchased my home over a decade ago. I had built it up in my mind that it would be an expensive endeavor, since my front door was a custom size. Once I started investigating it, Gayler Design Build referred me to their preferred vendor who made the door selection easy and painless. Once I had made my choice of doors, he even made a suggestion for nearly an identical door at half the price! Gayler Design Build coordinated the delivery and the installation of the door seamlessly. I always knew when they would be there and what to expect. When all was finished, the cost of the door and installation ended up costing less than half of the expense I had feared it would all those years!
But the customer service didn’t stop there. When the seal on the bottom of the door had an issue, they were out to repair it within a couple of days. At that time, Jeff immediately noticed that there was a drip of sap coming from the door, and initiated the steps necessary to repair it. Even though the door manufacturer took only a little responsibility, both Gayler Design Build and their door vendor took full responsibility for making things right. It’s truly refreshing to work with a business that so obviously puts their clients first, no matter how small the job.
Julie & Byron McKinney